For the month of September, there will be slight delays to the delivery of all invoices. All consolidated invoices can expect to be received by 8th September. If you are a Victorian metropolitan dealer, impacted by stage 4 lockdown business restrictions, you may have been eligible for the recently announced support measures; and as a result, would see some changes to your billing. To help you understand the changes to your billing documents please check out this guide.
FAQs for VIC Metro dealers
Who is eligible for the VIC metro support measures?
Victorian metro dealers whose dealerships are located within impacted postcodes under Stage 4 business restrictions, as advised by the Victorian state government, are eligible for the support measures.
What are the support measures?
All dealer fees will be waived effective 6th August until the 13th of September*. This covers all fixed subscriptions, as well as leads or listings charges. *This is subject to a government notification.
What will and won't be charged?
The following will breakdown what will and won't be charged:
Summary of invoicing – September:
Leads & Listings
1st-5th August = any leads or listings incurred within this period will be charged as per usual.
6th-31st August = any leads or listings will incur no charges
Subscriptions are always charged in advance, so any subscription charges on this invoice will reflect the month of September:
1st-13th September = there will be no charges for the first 13 days of your September subscriptions.
14th-30th September = the rest of the month will be charged pro-rata, meaning each day from the 14th onward is charged as per usual.
Summary of invoicing – October invoice:
Leads & Listings
1st-13th September = all leads and listings incurred within this period will incur no charges
14th-30th September = all leads and listings will be charged as per normal, pending no further government announcements.
All your subscription charges will be for the month of October, therefore will be charged at a normal rate assuming no further government announcements.
How will the rebate occur?
Like previous COVID rebates, you will initially receive an invoice that shows full charges for the month. However, in the following days, you will receive copies of credits which waive the charges between the 6th of August and 13th of September. Following these credit copies, you will receive a statement that will show the total owing amount for the month with the credits applied to your account.
What documents will I receive?
The email address which is nominated to receive invoices will receive copies of:
The monthly invoice which will show the full charges for the month, this will not reflect the waived fees.
Credit notes which will deduct charges incurred between the 6th of August and the 13th of September.
A customer statement which has had the credits applied to it, giving you the final total for the month.
What credits will I receive?
You will receive 3 credit notes this month:
Credits for August services billed in advance - COVID-19 Dealer Support Credit (Part 7)
Credits for August services billed in arrears COVID-19 Dealer Support Credit (Part 8)
Credits for September services billed in advance – COVID-19 Dealer Support Credit (Part 9)
Do I need to do anything?
No, our billing team will provide all the relevant documentation. We suggest you wait until you receive your customer statement (estimated 8th September) to view your final owing amount.
If you have any further questions which are not covered in the above FAQ, please reach out to our accounts team on 1300 728 800. Alternatively, you can email us on email@example.com