September & October billing overview


For the month of October, there will be slight delays to the delivery of all invoices. All consolidated invoices can expect to be received by 8th October. If you are a Victorian metropolitan dealer, impacted by stage 4 lockdown business restrictions, you may have been eligible for the recently announced support measures; and as a result, would see some changes to your billing. To help you understand the changes to your billing documents please check out this guide.


FAQs for VIC Metro dealers


Who is eligible for the VIC metro support measures?

Victorian metropolitan dealers whose dealerships are located within impacted postcodes under Stage 4 business restrictions, as advised by the Victorian state government, are eligible for the support measures.

What are the support measures?

All dealer fees will be waived effective 6th August until the end of (government notified) stage 4 restrictions. This covers all fixed subscriptions, as well as leads or listings charges.

What will and won't be charged?

The following summary will provide a breakdown of impacts to your billing.

Summary of invoicing – October:

Leads & Listings

September = any leads or listings will incur no charges.


Subscriptions are always charged in advance, so any subscription charges on this invoice will reflect the month of October:

1st-18th October = subscription fees will be waved.

19th-31st October = subscription fees will be charged pro-rata for the remainder of the month*.

*subject to government notification.

Summary of invoicing – November:

Leads & Listings

1st-18th October = all leads and listings will be waived.

19th-31st October = all leads and listings will be charged at usual costs*.

*subject to government notification.


All your subscription charges for the month of November, therefore will be charged at a normal rate assuming no further government announcements.

How will the rebate occur?

Like previous COVID rebates, you will initially receive an invoice that shows full charges for the month. However,  you will also receive copies of credits which waive the applicable charges. Following these credit copies, you will receive a statement that will show the total owing amount for the month with the credits applied to your account. Please refer to your statement for your final payable balance.

What documents will I receive?

The email address which is nominated to receive invoices will receive copies of:

- The monthly invoice which will show the full charges for the month, this will not reflect the waived fees.

- Credit notes which will deduct charges incurred up until the 18th of October (pending government announcements).

- A customer statement which has had the credits applied to it, giving you the final total for the month.

What credits will I receive?

You will receive 3 credit notes this month:

Credits for September (14th-30th) services billed in advance - COVID-19 Dealer Support Credit (Part 9)

Credits for September services billed in arrears COVID-19 Dealer Support Credit (Part 10)

Credits for October (1st-18th) services billed in advance – COVID-19 Dealer Support Credit (Part 11)

Do I need to do anything?

No, our billing team will provide all the relevant documentation. We suggest you wait until you receive your customer statement (estimated 8th October) to view your final owing amount.

If you have any further questions which are not covered in the above FAQ, please reach out to our accounts team on 1300 728 800. Alternatively, you can email us on

Was this article helpful?
Have more questions? Submit a request