Within your AutoGate settings, you are able to assign lead notifications for users within your account. These notifications will come through as emails to the email address on your profile, via SMS, and/or as push notifications via the AutoGate app on your phone.
Where do I find my notification settings?
To access the notification settings, you will need to navigate to a user's individual profile. Go to the 'Settings' tab and click into 'User Management'. Search up the user's profile and click on 'View'.
At the top of the user details, there are two tabs - Profile and Notifications. Go into the 'Notifications' tab and here are the options to toggle on and off any notifications settings you wish to apply for the specific user.
Setting up notifications
There are 3 types of notifications, these are:
Enquiry Arrival: this setting will mean you receive an email/SMS/AutoGate app notification when you receive a new lead. This is ideal for sales managers who are responsible for assigning leads.
Enquiry Allocation: this setting will mean you receive an SMS/AutoGate app notification when a lead has been assigned to you.
Inventory Alert: this setting will send you an email alert if there is any vehicle within your inventory that has been recalled.
Toggling on any of the options for these settings will ensure the sure is set up with the relevant notifications.
Note: For AutoGate users that are attached to Group accounts and have multiple dealerships under their profile - the notification settings will apply to all dealer accounts. The system is unable to set notifications for specific dealer accounts under that group.
Still not receiving notifications even though the settings are switched on?
We generally recommend refreshing the notification settings in these instances. This means toggling on and off the settings which will initiate a backend refresh. In most cases, this will resolve the issue with notifications not being sent or received.
If the above still does not resolve the issue, please contact our Dealer Support Team for assistance using the below contact us form.
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